What time can you check-in and check out?
Check-in starts at 2 PM. Check-out ends at 11 AM. For your convenience, our reception desk is open 24 hours a day.
Can I store my luggage?
Yes, we have secluded luggage storage available. You may use it both before and after your stay with us.
How do I get to the hotel?
By car: Drive to Q Park Grote Markt. It’s the parking nearest to our hotel and charges € 4 an hour, € 30 a day. Also at walking distance are Q Park Torengarage, € 3 per hour, € 26 per day and Q Park City Parking, € 4 per hour, € 30 per day. For cheaper parking options, check Park-and-Ride The Hague <url: https://www.denhaag.nl/en/parking/parking-in-the-city/park-and- ride-the-hague.htm> By tram: number 16 stops nearby at tram stop Gravenstraat. By bus: number 22 and 24 will take you our way, get out at bus stop Buitenhof. Please refer to www.9292.nl for the latest public transport info.
How do I get to the airport?
When in need of a taxi to the airport, just come by at reception or dial 1 + 000 on your room phone. We’ll be happy to arrange the ride for you.
How much does it cost if I cancel my booking?
Without any charge we accept cancellation of individual reservations (less than 10 bed rooms) until 2 days (48 hours) prior to your arrival day. When you have reserved more than 10 bed rooms, other cancellation policies apply. For non-refundable or ‘advance purchase' conditions, The Collector holds the right to charge a cancellation fee. For further assistance, please reach out to our reception: we’re more than happy to help.
Which payment types do you accept?
We accept credit cards issued by American Express, Diners, Eurocard, Mastercard and VISA.
Do you have any family rooms available?
Yes. Our family oriented rooms have a max capacity of 4 persons (2 adults and 2 kids). If available we’re happy to arrange connecting rooms for you. Cribs are available but the amount is limited, so please book ahead.
Is smoking allowed?
No, we are 100% smoke free.
Is there WiFi available in the hotel?
Yes, our free WiFi functions everywhere: both in your room and the public areas.
Can I bring my dog, cat, iguana or any other pet?
No, we do not allow animals in The Collector.