F.A.Q.

Frequently asked, happily answered

Stay


Check-in starts at 2 PM. Check-out ends at 11 AM. For your convenience, our reception desk is open 24 hours a day.


Yes, we have secluded luggage storage available. You may use it both before and after your stay with us.


By car: Drive to Q Park Grote Markt. It’s the parking nearest to our hotel and charges € 4 an hour, € 30 a day. Also at walking distance are Q Park Torengarage, € 3 per hour, € 26 per day and Q Park City Parking, € 4 per hour, € 30 per day. For cheaper parking options, check Park-and-Ride The Hague <url: https://www.denhaag.nl/en/parking/parking-in-the-city/park-and- ride-the-hague.htm> By tram: number 16 stops nearby at tram stop Gravenstraat. By bus: number 22 and 24 will take you our way, get out at bus stop Buitenhof. Please refer to www.9292.nl for the latest public transport info.


When in need of a taxi to the airport, just come by at reception or dial 1 + 000 on your room phone. We’ll be happy to arrange the ride for you.


Book


Without any charge we accept cancellation of individual reservations (less than 10 bed rooms) until 2 days (48 hours) prior to your arrival day. When you have reserved more than 10 bed rooms, other cancellation policies apply. For non-refundable or ‘advance purchase' conditions, The Collector holds the right to charge a cancellation fee. For further assistance, please reach out to our reception: we’re more than happy to help.


We accept credit cards issued by American Express, Diners, Eurocard, Mastercard and VISA.


Be well


Yes. Our family oriented rooms have a max capacity of 4 persons (2 adults and 2 kids). If available we’re happy to arrange connecting rooms for you. Cribs are available but the amount is limited, so please book ahead.


No, we are 100% smoke free.


Yes, our free WiFi functions everywhere: both in your room and the public areas.


No, we do not allow animals in The Collector.


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