Frequently asked, happily answered


Check-in starts at 2 PM. Check-out ends at 11 AM. For your convenience, our reception desk is open 24 hours a day.

Yes, we have secluded luggage storage available. You may use it both before and after your stay with us.

By car: Drive to Q Park Grote Markt. It’s the parking nearest to our hotel and prices start from €4,- an hour and from €35,- per day. Also at walking distance are Q Park Torengarage from €3,- per hour and from €29,- per day and Q Park City Parking from €4,- per hour and from € 30,- per day. For cheaper parking options, check Park-and-Ride The Hague. By tram: number 16 stops nearby at tram stop Gravenstraat. By bus: number 22 and 24 will take you our way, get out at bus stop Buitenhof. Please refer to www.9292.nl for the latest public transport info.

When in need of a taxi to the airport, just come by at reception or dial 1 + 000 on your room phone. We’ll be happy to arrange the ride for you.


Without any charge we accept cancellation of individual reservations (less than 10 bed rooms) until 2 days (48 hours) prior to your arrival day. When you have reserved more than 10 bed rooms, other cancellation policies apply. For non-refundable or ‘advance purchase' conditions, The Collector holds the right to charge a cancellation fee. For further assistance, please reach out to our reception: we’re more than happy to help.

We accept credit cards issued by American Express, Diners, Eurocard, Mastercard and VISA.

Be well

Yes. Our family oriented rooms have a max capacity of 4 persons (2 adults and 2 kids). If available we’re happy to arrange connecting rooms for you. Cribs are available but the amount is limited, so please book ahead.

No, we are 100% smoke free.

Yes, our free WiFi functions everywhere: both in your room and the public areas.

No, we do not allow animals in The Collector.

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